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Industry Legislation

DMASA website 2015 – Industry Legislation

THE PROTECTION OF PERSONAL INFORMATION ACT

We have kept our members informed of the latest developments in one of the most important pieces of legislation ever to affect the IDM industry and the consumer.

The consumer’s rights have been acknowledged through a series of legislative steps to be taken by any organisation, company or individual using Direct Marketing to any market.  Failure to comply with the law will result in heavy fines or – in the case of repeat offenders – prison time!

The Act in its entirety can be seen on http://www.justice.gov.za/legislation/acts/2013-004.pdf

However, as it is the longest and most comprehensive Act to be signed into law by President Zuma, it will be implemented in stages.

We have not yet received word from the Department of Justice, but as soon as we do, you’ll be the first to know!

 

COMMITTEES 2015

The following Committees are either currently active or are in the process of holding their first meetings:

 

  • Assegais
  • Audit
  • Ethics
  • Legal
  • Teleservices
  • Database
  • Education
  • Membership Benefits
  • Digital
  • Outreach
  • Postal

 

GLOBAL ROBINSON LISTS

PLEASE NOTE:  Edits are currently being made, plus charges for the USA and the UK are being downloaded in a format that can be supported by the website.

The countries are in alphabetical order.

AUSTRALIA

LISTS AVAILABLE

  1.  Do Not Contact Service
  2. The National Change of Address Screening Service (NCOA)

The National Privacy legislation requires companies that prospect to keep a record of consumers who have opted out from receiving offers.  However, subscribing to the ‘Do Not Contact Service’ (the Australian combined preference service) is not a legal requirement.

DO NOT CONTACT SERVICE

 Operated by the Australian Direct Marketing Association (ADMA)

  • Preference service combining the MPS, TPS, eMPs and Mobile Phone Lists
  • Consumers will not be removed from lists of companies of which they are current customers, nor will they be protected from the delivery of household flyers from local retailers, or telephone calls from market research firms, real estate agents and local businesses
  • Required by the ADMA Code of Practice (ADMA members are required to use this service)
  • 420 000 registrations (2006)
  • Only natural persons can register (not companies)

For more information, please visit www.adma.com.au

 Charges:

Do Not Contact: $450 (ADMA member), $1 495 (non-member)

Note:  All prices exclude GST and are quoted per annum.  Update files are sent out on a monthly basis.

Consumers contact:

ADMA Do Not Contact Service

P.O. Box 4054

Sydney, NSW 2001 AUSTRALIA

Tel:         +64 9 3617760

Email:     info@adma.com.au

Companies contact:

ADMA

P.O. Box 3895

Sydney, NSW 2001 AUSTRALIA

Tel:         +64 9 3617760

Email:     code@adma.com.au

 

THE NATIONAL CHANGE OF ADDRESS SCREENING SERVICE (NCOA)

A gone away file of data that includes only Australia Post customers who have expressly given their permission for Australia Post to pass on their details to companies which subscribe to the NCOA service.

Operated by Australia Post, and marketed by licensed NCOA bureaux.

  • Legal persons (companies) can also register

For more information, please visit www.auspost.com.au

Charges:

Contact a licensed NCOA bureau – such as Acxiom (infoau@acxiom.com) – for information on prices.

Contact:

Australia Post

16th Floor, 321 Exhibition Street

Melbourne, Victoria 3000 AUSTRALIA  Or  Acxiom, AUSTRALIA at infoau@acxiom.com

 

AUSTRIA

LISTS AVAILABLE

  1.  Robinson Lists
  2. Email Preference Service

According to Section 107 of the Telecommunication Act, Austrian Federal Law Gazette No. 70/2003 as amended (Telekommunikationsgesetz 2003 – TKG 2003, BGBI I No. 70/2003 as amended by SBGBI I No. 133/2005) cold calling for commercial purposes is not allowed without the prior consent of the subscriber in Austria.

According to Section 107 of the Telecommunication Act, Austrian Federal Law Gazette No. 70/2003 as amended (Telekommunikationsgesetz 2003 – TKG 2003, BGBI I No. 70/2003 as amended by SBGBI I No. 133/2005) unsolicited fax communication for commercial purposes is not allowed without the prior consent of the subscriber in Austria.

Sending electronic mail including SMS to any recipients (consumers - as defined in Section 1 of the Consumer protection Act, Austrian Federal law Gazette No. 140/1979 – and companies) without their consent is prohibited if done for direct marketing purposes or directed at more than 50 recipients.  No prior consent is required if:

  •  The recipient’s details were collected in the context of a sale, and
  • The products/services being marketed are similar to those bought by the consumer in this sale, and
  • The customer clearly and distinctly has been given the opportunity to object, free of charge and in an easy manner, to such use of electronic contact details when they are collected and on the occasion of each message, and
  • The recipients did not forbid the sending of electronic mails in general before (esp. put down on the legally binding email preference service according to Chapter 7 of E-commerce Act, see below)

Sending electronic mail for direct marketing purposes is never permitted if the identity of the sender is concealed or no authentic address is provided to which the recipient could send a request not to receive such communication in the future.

In addition to the two opting-out lists available in Austria (see below), there are several other suppression files: bad payers, undeliverables, movers, deceased, and nixie/mail refusers.  For more information, contact www.az-direct.at or www.schober.co.at

 ROBINSON LIST

The Austrian Mail Preference Service, MPS (updated monthly or when sending mailings)

  • Operated by the Wirtschaftskammer Österreich – WKO (Fachverband Werbung & Marktkommunikation) of the Austrian Chamber of Commerce
  • It is a legal requirement to use the Robinson Lists
  • List currently contains about 83 000 entries (September 2006)
  • Only address publishers and direct marketing distributers may buy access to the Robinson list

For more information please visit: www.fachverbandwerbung.at/de-service-robinsonliste.shtml

Charges:

Price per transmission: EUR 80.00 (VAT of 20% excluded)

Contact:

DMVÖ - Dialog Marketing Verband Österreich

Hollandstrasse 20/7

A 1020 Wien

Österreich AUSTRIA

Tel:         +43 (0)5 90 900 3541

Fax:         +43 (0)5 90 900 285

Web:      www.dmvoe.at

Email:     office@dmvoe.at

 

EMAIL PREFERENCE SERVICE (LEGAL REQUIREMENTS)

 Operated by Telecoms regulator: Rundfunk und Telekom Regulierungs –GmbH

  • According to Chapter 7 of the Austrian E-Commerce Act (since January 1st 2002), based on E-Commerce Directive (2000/31/EC)
  • According to the E-Commerce Act, only service providers (broad definition) are obliged to comply with the list

To access the email preference list, visit: www.rtr.at/ecg

For more information, visit: www.rtr.at

Consumers contact:

Rundfunk und Telekom Regulierungs –GmbH

Mariahilfer Straẞe 77-79

A-1060 Wien AUSTRIA

Tel:         +43 (0) 1 58058 0

Email:     rtr@rtr.at

Web:      www.rtr.at

Companies contact:

Rundfunk und Telekom Regulierungs –GmbH

Mariahilfer Straẞe 77-79

A-1060 Wien AUSTRIA

Tel:         +43 (0) 1 58058 0

Fax:         +43 (0) 1 58058 9191

Email:     rtr@rtr.at

Web:      www.rtr.at

 

  

BELGIUM

LISTS AVAILABLE

  1. Robinson Mail
  2. Robinson Phone
  3. Robinson Email
  4. Robinson SMS
  5. Mutapost
  6. Restrictel

Sending commercial communications in Belgium to a consumer by fax is allowed only if the sender has previously received the consumer’s permission to do so.

ROBINSON MAIL

Belgian Mail preference Service (MPS) is operated by the Belgian Direct Marketing Association (BDMA)

  •  The list is not a legal requirement in Belgium but it is required by the Code of practice in the Belgian Direct Marketing Association (BDMA). (BDMA members must apply the Robinson files to their lists)
  • 40 357 persons registered (October 2007)
  • Only natural persons can register (no companies)
  • Companies are required to clean their lists before any direct mail campaign

For more information, visit: www.robinsonlist.be

Charges: Free

Consumers and companies contact:

bdma - Belgian Direct Marketing Association

Noordkustlaan 1

1702 Groot-Bijgaarden

België  BELGIQUE

Tel:         +32 (0)2 477 17 90

Fax:         +32 (0)2 479 06 79

Email:     info@bdma.be

Web:      www.bdma.be or www.robinsonlist.be

 

ROBINSON PHONE

 Belgian Telephone Preference Service (MPS) is run by the Belgian Direct Marketing Association (BDMA)

  •  Not a legal requirement in Belgium but it is required by the Code of Practice of the Belgian Direct Marketing Association (BDMA). (BDMA members must apply the Robinson files to their lists)
  • 34 800 persons registered (October 2007)
  • Only natural persons can register (no companies)

For more information, visit: www.robinsonlist.be

Charges: Free

Consumers and companies contact:

bdma - Belgian Direct Marketing Association

Noordkustlaan 1

1702 Groot-Bijgaarden

België  BELGIQUE

Tel:         +32 (0)2 477 17 90

Fax:         +32 (0)2 479 06 79

Email:     info@bdma.be

Web:      www.bdma.be or www.robinsonlist.be

 

 ROBINSON EMAIL

 The Belgian Email Preference Service (e-MPS) is run by the Belgian Direct Marketing Association (BDMA)

  •  Not a legal requirement in Belgium but it is required by the Code of Practice of the Belgian Direct Marketing Association (BDMA). (BDMA members must apply the Robinson files to their lists)
  • 21 023 addresses registered (October 2007)
  • Only natural persons can register (no companies)
  • Companies are required to clean their lists before any direct mail campaign
  • This list will disappear in 2008; companies from then on will be obliged to ask permission from the consumer to send messages by email

For more information, visit: www.robinsonlist.be

Charges: Free

Consumers and companies contact:

bdma - Belgian Direct Marketing Association

Noordkustlaan 1

1702 Groot-Bijgaarden

België  BELGIQUE

Tel:         +32 (0)2 477 17 90

Fax:         +32 (0)2 479 06 79

Email:     info@bdma.be

Web:      www.bdma.be or www.robinsonlist.be

 

 ROBINSON SMS

 The Belgian SMS Preference Service is run by the Belgian Direct Marketing Association (BDMA)

  •  Not a legal requirement in Belgium but it is required by the Code of Practice of the Belgian Direct Marketing Association (BDMA). (BDMA members must apply the Robinson files to their lists)
  • 7 000 members registered (October 2005)
  • Only natural persons can register (no companies)
  • This list will disappear in 2008; companies from then on will be obliged to ask permission from the consumer to send messages by SMS

 For more information, visit: www.robinsonlist.be

Charges: Free

Consumers and companies contact:

bdma - Belgian Direct Marketing Association

Noordkustlaan 1

1702 Groot-Bijgaarden

België  BELGIQUE

Tel:         +32 (0)2 477 17 90

Fax:         +32 (0)2 479 06 79

Email:     info@bdma.be

Web:      www.bdma.be or www.robinsonlist.be

 

 MUTAPOST

DoMyMove/Mutapost, a service provided by the Belgian Post (De Post-La Poste) allows individuals and companies to submit a notification of change of address

  •  The Belgium Post guarantees the quality of the data, but at the same time respects the law on privacy.  The person moving indicates on the form whether he or she accepts the transmission of his or her details to third parties
  • A DOMYMOVE form, which guarantees the transfer of mail to the new address, can be picked up at a local post office

 For more information on DoMyMove/Mutapost, visit www.post.be/site/en/letters/management/services/moving/domymove.htm (for consumers) or www.post.be/site/en/letters/commercial/solutions/selection/mutadata.htm or www.post.be (for companies interested in receiving the data; available only in French)

Contact:

De Post-La Poste

Boite postale 5000

1000 Brussels BELGIUM

Tel:         022/012345 (local calls) or +32 2 226 23 08 (international calls)

Web:      www.post.be/site/fr/feedback/main.html

 

 RESTRICTEL

 Restrictel is a Belgacom service serving as TPS.  The phone numbers of the persons who are registered on Restrictel are not transmitted to third parties for commercial purposes.

For more information visit www.belgacom.net

 

 

CANADA

LISTS AVAILABLE

  1. National Do Not Call List (Telephone and fax)
  2. Canadian Marketing Association Do Not Contact Service

DO NOT CALL LIST

Operated by the Canadian Federal Government (Canadian Radio-television and Telecommunications Commission)

  • Consumers must sign up to have their cellular, home 'phone or fax numbers included on the National DNCL, and must renew their registration every five years.  Once they register, their information is added within 24 hours
  • For each new registration, telemarketers have a 31-day grace period to update their own calling lists

 For more information, visit the CRTC website: www.crtc.gc.ca/eng/telemarketing.htm

CANADIAN MARKETING ASSOCIATION DO NOT CONTACT SERVICE

  • CMA's Do Not Contact Service is offered free of charge to consumers and allows individuals to reduce the number of marketing offers they receive by addressed mail
  • It takes approximately six weeks for a request to take effect
  • Names will be retained on the deletion service for three years
  • Participation in the CMA program is mandatory for all CMA members as a condition of their membership in the Associaition

Charges - Annual Subscription rates:  

  • Marketers:  CMA National Members - $2200 Cdn / CMA Non-Members - $2900 Cdn
  • List Brokers/Data Hygiene Providers:  CMA National Members - $4500 Cdn / CMA Non-Members - $7500 Cdn

For more information, visit the CMA website: www.the-cma.org/consumers/do-not-contact

Contact:

Canadian Marketing Association (CMA)

Do Not Contact Service

1 Concorde Gate, Suite 607

Don Mills, Ontario

M3C 3N6 CANADA

Tel:         +1 416 391 2362

Fax:         +1 416 441 4062

Consumers contact:

Canadian Marketing Association (CMA)

P.O.  Box 706

Don Mills, ON

M3C 3N6 CANADA

Web:  www.the-cma.org

 

 CROATIA

CRODMA - Hrvatska Udruga za Direktni i Interaktivni Marketing

Contact:

HR - 10000 Zagreb

Langov trg 4

Hrvatska

Email:    info@admaz.cz

Web:     www.admaz.cz

 

 

CZECH REPUBLIC

 LISTS AVAILABLE

  1.  Robinson List
  2. Telephone Preference Service

ROBINSON LIST

The Association ADMAZ has a Robinson List for its members only.

Contact:

ADMAZ – Asociate Direct Marketingu a Zasilkoveho

Senovážné námĕstí 23 (budova A, 5. patro)

11000 Praha

česká republika

Tel:         +420 2 22 241386

Email:     info@admaz.cz

Web:      www.admaz.cz

 

TELEPHONE PREFERENCE SERVICE

The Telephone Preference Service allows consumers to choose whether to have a sign next to their telephone number in the telephone directory.  This sign is the ‘prohibition’ for telephone business offers.  These signs are printed (for the first time) in the official telephone directories (Yellow Pages) of Mediatel + Czech Telecom.

 

 

DENMARK

LISTS AVAILABLE

  1.  Robinson Mail

According to Section 6 of the Danish Act on Certain Consumer Agreements (Lov om visse forbrugeraftaler) it is generally illegal to make unsolicited phone calls to consumers for the purpose of selling goods or services.

However, cold calling for the purpose of selling insurance, rescue services, books and subscriptions for newspapers and magazines is allowed, provided the consumer has not registered with the Robinson list, cf. below.

Cold calling as well as unsolicited mail activity to business (legal persons only) is permitted unless the contact has specifically opted-out.

Since July 2000, it has been illegal to send out unsolicited commercial communication by electronic means, such as email, SMS, MMS, telefax, automatic calling systems etc. to both consumers and business.  However, since July 2003, it has been legal to send out commercial communications by email SMS/MMS (not telfax) without consent provided that:

  •  The recipient has bought goods or services from the business after July 2003
  • The recipient has provided his electronic address (Phone number/email) in connection with a purchase
  • The recipient has been informed that the electronic address will be used for forwarding commercial communications, and whether the commercial communication will be forwarded by SMS/MMS
  • The recipient has been given the opportunity to opt out of reciving such commercial communications in connection with a purchase
  • The recipient can opt out afterwards easily and at no extra cost
  • The supplier can only market such goods or services of his own that are similar to the goods or services that the recipient purchased initially

Complaints regarding receiving unsolicited electronic communication can be sent to spam@fs.dk

 

 ROBINSON MAIL

Robinson Mail is the Danish MPS and is operated by the Det Centrale Personregister (CPR register)

  •  Legal requirement
  • Is updated every three months
  • More than 700 000 registrations (January 2006)
  • Only natural persons can register (no companies)

For more information, visit: www.cpr.dk

Charges:

Robinson List, without search facility: 275 kr. On CD-rom

Subscription (1 year), without search facility: 1 000 kr. On CD-rom

Robinson List, with search facility: 400 kr. On CD-rom

Subscription (1 year), with search facility: 1 500 kr. On CD-rom

(Prices as of January 2006 – incl. VAT & p&p fees)

Consumers contact:

Municipality of residence

Companies contact:

CPR Register

Tel:         +45 45 94 03 20

Email:     kc@cpr.dk

 

 

FINLAND

LISTS AVAILABLE

  1.  Mail Preference Service
  2. Telephone Robinson List
  3. Corporate Preference Service
  4. Gone Away Files/National Change of Address Files
  5. Deceased Files

 

 MAIL PREFERENCE SERVICE

 The Finnish MPS contains the following data of those registered: name, address, postal code, city and date of registration.  The service allows the individual to register his or her wish not to receive direct mail either from all companies or from a certain company.

It is owned by the Finnish Direct Marketing Association (FDMA) and operated by Itella Oy.

  • No charge for consumers: free postcard available at Post Offices throughout the country
  • Not a legal requirement but required by the FDMA Code of Practice
  • Around 65 000 consumer addresses registered
  • Aimed at natural persons (not companies)

 For more information, visit: www.ssml.fi or www.itella.com

Charges:  Contact Itella Oy for charges

Consumers contact:

ASML - Finnish Direct Marketing Association

Bulevardi 44

00120 Helsinki FINLAND

Tel:         +358 9 228 77 404

Email:     info@fdma.fi

For registration:

Local post offices offer cards that can be used for registration

 Companies contact:

Itella Finland Limited

Postintaival 9

P.O.B. 915

FI-00231 Helsinki FINLAND

Tel:         +358 205388536

Email:     info@itella.com

 

TELEPHONE PREFERENCE SERVICE

 The Finnish TPS contains the following data of those registered: name, address, postal code, city, telephone number and date of registration.  The service allows the individual to register his or her wish not to receive telemarketing calls from all companies using TPS (compulsory for DMA member companies).

  • It is owned by the Finnish Direct Marketing Association (FDMA) and technically operated by Itella Oy.
  • Not a legal requirement but required by the FDMA Code of Practice
  • Around 360 000 individuals registered
  • Aimed at natural persons (not companies) who can register for 3 years

 For more information, visit: www.ssml.fi or www.itella.com

 Charges:

Annual licence for a company €4 500.  Annual Broker licence €10 000.  For more information on charges, email FDMA at info@ssml.fi

Consumers contact and company contact:

ASML - Finnish Direct Marketing Association

Bulevardi 44

00120 Helsinki FINLAND

Tel:         +358 9 228 77 404

Email:     info@fdma.fi

For consumer registration:

Registration through a service number 060013404 (in Finland) – Mon-Fri 8.30am – 6pm (0,39 €/min + local costs)

 

CORPORATE PREFERENCE SERVICE

  •  Consumers can register
  • All companies are legally required to use the service

 

GONE AWAY FILES/NATIONAL CHANGE OF ADDRESS FILES

  •  Address Register Update and Maintenance

 Charges:  Available from Finland Post Corporation www.posti.fi

 Contact:

Organisation: Finland Post Corporation

Email:     finland.post@posti.fi

Tlf:          +38 200 75000

 

 DECEASED FILES

  •  A service of the Population Information System
  • Data collected from Population Register Centre

Charges:  Available from the largest information service providers and partners of the population Register Centre.

Visit: www.vaestorekisterikeskus.fi/vrk/home.nsf/populationinformationsystem

 

 

FRANCE

LISTS AVAILABLE

  1. La List Robinson
  2. Liste Rouge
  3. Liste Orange
  4. National Change of Address Database

 

LA LIST ROBINSON

  •  The French MPS
  • Operated by l’Union Française du Marketing Direct (UFMD)
  • Not a legal requirement but all FEVAD (Fédération des entreprises de Vente á Distance) members involved in B2C sales are obliged to apply La Liste Robinson to their own lists
  • La Liste Robinson is sent 3 times a year to companies registered with the service.  Registered companies must apply the MPS to their lists within two months of the reception of the latest MPS update
  • Only natural persons can register (not companies)
  • Around 240 000 names registered (September 2007)

For more information, visit: www.ufmd.org

 Charges:

The annual subscription fee for companies is either 500 euro (single usage) or 747 euro (multiple usage)

Consumers contact:

UFMD

Liste Robinson/Stop Publicite

60 rue La Boétie

75008 Paris FRANCE

Contact person: Marc Lolivier

Tel:         +33 1 42 56 54 57

Email:     mlolivier@ferad.com

Companies contact:

SNA

15 rue de l’Housteaunuef

BP 238

33506 Libourne Cedex, FRANCE

Tel:         +33 5 57 55 29 00

Fax:         +33 5 57 55 29 29

 

 LISTE ROUGE

 A Telephone Preference Service which makes it possible for a consumer to choose not to appear in the directories of France Telecom.

Registering with the Liste Rouge not only prevents the consumer from receiving unsolicited direct marketing calls, but may also hinder solicited calls as France Telecom will not communicate the contact details of people on the Liste Rouge.

Operated by France Telecom

For more information, visit: www.francetelecom.com

 Contact:  www.francetelecom.com or a local France Telecom agency

 

LISTE ORANGE

 A Telephone Preference Service which makes it possible for a consumer to choose not to appear in the directories of France Telecom.  Unlike those registered with the Liste Rouge, those registered with the Liste Orange can still be contacted for a purpose other than direct marketing.

Operated by France Telecom

For more information, visit: www.francetelecom.com

 Contact:  www.francetelecom.com or a local France Telecom agency

 

 NATIONAL CHANGE OF ADDRESS DATABASE

  •  Approximately 3 million households move every year in France, and 80% of them sign a re-direction of mail contract valid for 6 months
  • www.laposte.fr/sna
  • Contains the addresses of 14 million individuals (over 6 million households) updated twice a month
  • Operated by La Poste – Service National de L’Adresse

Charges:  Contact La poste for information

Contact:  La Poste – Service National de L’Adresse  Email:     support.sna@laposte.fr

 

 

GERMANY

 LISTS AVAILABLE

  1.  Robinson List
  2. Email Preference Service
  3. SMS List
  4. Telephone Preference Service
  5. FPS

According to Chapter 7 Abs.2 S.2 UWG (Unfair Competition Law) it is a ‘disturbance’ to call consumers and business without their consent.

Sending electronic email including SMA to consumers and business without their consent  is prohibited if done for direct marketing purposes.  However, no prior consent is required if:

  •  The consumer’s details were collected in the context of a sale
  • The products/services being markete are similar to those bought by the consumer in this sale
  • The client has been given the opportunity to object free of charge to receiving future communications
  • Companies are required to clean their lists every 3 months

Sending electronic mail for direct marketing purposes is not permitted if the identity of the sender is concealed or no authentic address is provided to which the recipient could send a request not to receive such communications in the future.

In addition to the two Robinson Lists available in Germany (see below), there are several other suppression files: bad payers, undeliverables, movers, deceased, and nixie/mail-refusers.

 

ROBINSON LIST

 MPS was founded in 1971 by the DDV (German Direct Marketing Association) as a voluntary institution of the advertising industry.

  •  The Robinson List is only for addressed mailings
  • The list is updated quarterly
  • www.ddv-robinsonliste.de
  • Number of registrations: ca. 643 388 consuers (August 2007)
  • Request in written form necessary for registration
  • No legal requirement
  • Only natural persons can register (not companies)

Updated German Robinson List (in force from October 2005)

The new Robinson list gives consumers more choice.  They can still choose the previous standard option of ‘no mailings’, or if they prefer, they can choose to specify on their registration up to 13 categories of products/ topics about which they do not want to receive any marketing mailings.

  • Home and garden
  • Food and drink
  • Communication, telephony, computer, internet
  • Horoscopes, lucky numbers, esoteric
  • Lotteries
  • Newspapers and magazines
  • Banking, Insurance
  • Coins, stamps, other collectables
  • Cars, car accessories
  • Books, Music
  • Travel, tourism
  • Health, nutritional supplements, cosmetic products
  • Clothing and accessories

To register for this service, the consumer needs to complete a new application form with the different sectors above ticked for elimination.

Charges for non-members:  € 750 for lists up to 30 million names / € 950 for lists covering more than 30 million names

Charges for members:  € 350 for lists up to 30 million names / € 450 for lists covering more than 30 million names

Consumers contact:

DDV-Deutscher Dialogmarketing Verband e. V.

Postfach 12 01

71243 Ditzingen GERMANY

Tel:         +49 07156/951010

Website: www.ddv-robinsnliste.de

Companies contact:

DDV - Deutscher Dialogmarketing Verband e. V.

Hasengartenstr. 14

65189 Wiesbaden  GERMANY

Web:      www.ddv-robinsonliste.de

Email:     info@ddv.de

 

EMAIL PREFERENCE SERVICE

 Email Preference Service is operated by I.D.I Verband e. V., Munich

  •  According to the E-Commerce Act, only service providers are obliged to comply with the list
  • Companies are required to clean their lists
  • Available since 1996
  • Update monthly
  • The service can be used by both consumers and companies
  • 520 000 persons registered (September 2007)

For more information visit:  www.ddv-robinsonliste.de

 Charges for members:  € 350 for lists up to 30 million names / € 450 for lists covering more than 30 million names

Consumers contact:

DDV-Robinsonliste

Postfach 12 01

71243 Ditzingen GERMANY

Tel:         +49 07156/951010

Website: www.ddv-robinsonliste.de

 Charges:

20-50 euro monthly depending on the type of data and company (i.e. service enterprises working for clients) (September 2007)

Consumers contact:

Interessenverband Deutsches Internet e. V.

Franz-Wolter-Str. 38

81925 München GERMANY

Tel:         +49 89 – 42 66 36

Fax:         +49 89 – 42 42 36

Email:     info@idi.de

Web:      www.erobinson.de

 

 SMS LIST

  •  SMS Robinson List
  • The service can be used by both consumers and companies
  • 120 000 persons registered (September 2007)
  • It is only a recommendation to use the service
  • Companies are required to clean their lists monthly
  • Updated monthly

For more information visit:  www.sms-robinson.de

 Charges:  20 euro per month (September 2007)

Contact:

Interessenverband Deutsches Internet e. V.

Franz-Wolter-Str. 38

81925 München GERMANY

Tel:         +49 89 – 42 66 36

Fax:         +49 89 – 42 42 36

Email:     info@idi.de

  

TELEPHONE PREFERENCE SERVICE

  •  Telephone Robinson List
  • The service can be used by both consumers and companies
  • 440 000 persons registered (September 2007)
  • It is only a recommendation to use the service
  • Companies are required to clean their lists monthly
  • Updated monthly

 For more information visit:  www.tele-robinson.de

Charges:  20 euro per month (September 2007)

Contact:

Interessenverband Deutsches Internet e. V.

Franz-Wolter-Str. 38

81925 München GERMANY

Tel:         +49 89 – 42 66 36

Fax:         +49 89 – 42 42 36

Email:     info@idi.de

 

FPS

  • Fax-Robinsonliste by Bitkom

For more information visit:  www.bitkom.org

 

 

GREECE

LISTS AVAILABLE

  •  Preference Service

THE GREEK PREFERENCE SERVICE

 The Greek Preference Service is a registry of people who do not wish to be included in lists used for advertising purposes.  It covers MPS, TPS, FPS, eMPS and SMS.

Operated by the Hellenic Data Protection Authority

  • Not a legal requirement
  • Only individuals eligible for registration (not companies)
  • Registration means: telephone, email, fax, in person
  • 3 091 people registered (31/03/2006)

Charges:  Free of charge

 Consumers and companies contact:

HACA - Hellenic Association of Communications Agencies

7 Ypereidou St

10558 Athens  GREECE

Tel:         +30 210 6475600

Fax:         +30 210 6475628

 

 

HUNGARY

In Hungary every company, agency or association maintains and handles its lists of consumers and any other personal data by itself.

The Data Protection law only allows individual companies to have their own suppression files, which may not be shared.

A general Preference Service/Robinson List can only be set up by a completely independent body and thus no development has been possible by the Hungarian DMA to date.  Negotiations with the Data Protection Authority are continuing and it is hoped that it will relax the regulations to allow Preference Services to be created in the future.

Contact:

DIMA - Direct and Interactive Marketing Association Hungary

DMSZ – H - 1138 Budapest

Madarász Viktor. u. 47-49. V. em

HUNGARY

Tel.:        +36 1 413 6397

Fax.:        +36 1 342 0536

Email:    benko.livia@dimsz.hu

Web:      www.dimsz.hu

 

 

INDIA

A TPS has been mandated and is in place.  Thousands of requests are pouring in to the TPS manager.  No privacy legislation is on the cards.  For more information, please contact the Indian DMA.

 Contact:

Direct Marketing Association: India

3, Prithvi Emperor

New Prabhadevi Road

Mumbai – 40025 INDIA

Tel:         +9122 32543001

Fax:         +91 22 24372984

Email:     secretary@direct-marketing-association-india.org

Web:      www.direct-marketing-association-india.org

 

 

IRELAND

 LISTS AVAILABLE

  1.  Mail Preference Service
  2. TPS/SMS List/FPS

 

MAIL PREFERENCE SERVICE

Operated by the Irish Direct Marketing Association (IDMA) (part financed by An Post)

  • Required by the IDMA Code of Practice (IDMA members are required to use the service)
  • Aimed at natural persons
  • Approximately 3 000 records in total

For more information visit www.idma.ie

Charges:  Free to members of the IDMA; EUR750 to non-members

Consumers and companies contact:

Irish Direct Marketing Association

8 Upper Fitzwilliam Street

Dublin 2 IRELAND

Tel.:        +353 (0)1 661 0470

Fax.:        +353 (0)1 661 4589

Email:     info@idma.ie

 

 TPS/SMS LIST/FPS

The Irish communications regulator (ComReg) holds a database of all telephone numbers in Ireland called the National Directory Database.

Operated by Eircom (telecoms supplier) under license from ComReg

  • Contains landline opt-outs as well as mobile opt-ins
  • Directed both at consumers and businesses

For more information visit www.comreg.ie

Charges:  Contact the Irish Direct Marketing Association

 Consumers and companies contact:

Irish Direct Marketing Association

8 Upper Fitzwilliam Street

Dublin 2 IRELAND

Tel.:        +353 (0)1 661 0470

Fax.:        +353 (0)1 661 4589

Email:     info@idma.ie

 

 ITALY

 LISTS AVAILABLE

  1.  Cancellami

  CANCELLAMI

 A preference service (available from 11 July 2001) which covers the following: MPS, TPS, FPS, eMPS, and SMS and operated by Associazione Italiana per il Direct Marketing (AIDiM) in collaboration with the Italian post.

  •  It is only a recommendation to use the service
  • Companies are required to clean their lists monthly
  • Free of charge to consumers
  • Approximately 15 000 registrations

For more information visit www.cancellami.it

Charges for companies:

  •  Ordinary subscription including 15 000 leads:  EUR 1 549.37 (annual subscription for AIDiM members) / EUR 3 098.74 (annual subscription for non AIDiM members); updates EUR 0,05 per lead
  • Subscription for list brokers and database managers:  EUR 7 746.85 (annual subscription for AIDiM members) / EUR 15 493.71 (annual subscription for non AIDiM members)
  • Updates EUR 0,05 per lead
  • All above charges exclude VAT

Consumers and companies contact:

AIDiM

Via Ostiglia 10

20133 Milano ITALY

Tel.:        +39 02 29014157

Fax:         +39 02 29013172

Email:     info@aidim.eu

Web:      www.cancellami.eu

 

LATVIA

LTMA - Latvijas Tiešā Mārketinga Asociācija

Lidosta ,,Rīga" 30/6, Mārupes pagasts

Rīgas rajons, LV-1044  LATVIJA

Email:    fanija.sitca@ltma.lv

Web:     www.ltmv.lv

 

MEXICO

 LISTS AVAILABLE

  1.  Telephone Preference Service
  2. Mobile Phone Preference Service
  3. SMS Robinson
  4. Bad Payers
  5. Gone Away Files

 

TELEPHONE PREFERENCE SERVICE

  •  Consumers can register
  • Not legally binding, but DMA members must use the service

 

GONE AWAY FILES

 The service does not cover companies’ address changes

For more information, please contact the Mexican Direct Marketing Association:

Directa

Montecito 38, Piso 33,

Oficina 18, Col. Nápoles

C.P. 03810

México D.F.

Tlf:          +52 1559000 3163

Email:     gerardo.guerrero@directa.org.mx

Web:      www.asociacionmexicanademercadotecniadirecta.org.mx/

NETHERLANDS (THE)

 LISTS AVAILABLE

  1.  Mailing Preference Service (Postfilter)
  2. Telephone Robinson List
  3. Email and SMS Preference Service
  4. Mobile Phone List
  5. Deceased Files
  6. Market Research List

 

 MAIL PREFERENCE SERVICE (Postfilter)

 Operated by the Stichting Infofilter

  • Obligatory or non-obligatory, depending on the sector the company is working in
  • Over 355.406 names registered (February 2013)
  • Self-regulatory
  • Solely B2C direct mail

 For more information, visit: www.infofilter.nl

 Charges:

Free for members of the national DMA / EUR 1 796 for non-members for all suppression files provided by Stichting Infofilter (MPS, TPS, MobileTPS, Market Research List, Deceased Files).  Special fee for small enterprises (EURO 495,-).

Consumers and companies contact:

Stichting Infofilter

P.O. Box 666

1000AR Amsterdam THE NETHERLANDS

Email:     info@infofilter.nl

Web:      www.infofilter.nl

Company contact details:

Stichting Infofilter

Richard Groenewoud - Director

P.O. Box 24024

2490 AA The Hague, THE NETHERLANDS

Tel:         +31 (0)70-3346728

Fax:         +31 (0)70-333218

Mob:      +31 (0)6-53865594

Email:     peter.van.buitene@infofilter.nl

 

TELEPHONE PREFERENCE SERVICE

 Operated by the Stichting Infofilter

  • Obligatory or non-obligatory, depending on the sector the company is working in
  • Over 357 500 home ‘phone numbers registered (March 2006)
  • Only natural persons can register

 For more information, visit: www.infofilter.nl

 Charges:

EUR 1 500 or EUR 6 000 for all suppression files provided by Stichting Zelfregulering Dialogue Marketing (MPS, TPS, MobileTPS, Mobile PS, Market Research List, Deceased Files).  Special fee for small enterprises (EURO 495,-).

Consumers and companies contact:

Stichting Infofilter

P.O. Box 666

1000AR Amsterdam THE NETHERLANDS

Email:     info@infofilter.nl

Web:      www.infofilter.nl

Company contact details:

Stichting Infofilter

Mr. drs. P.S. van Buijtene

Managing Director

P.O. Box 24024

2490 AA The Hague THE NETHERLANDS

Tel:         +31 (0)70-3346728

Fax:         +31 (0)70-333218

Mob:      +31 (0)6-53865594

Email:     peter.van.buitene@infofilter.nl

Web:      www.infofilter.nl

 

 EMAIL AND SMS PREFERENCE SERVICES

Opt-in regime, so no more SMS or Email Preference files

 

MOBILE PHONE LIST (DO NOT CALL REGISTER)

 Operated by the Stichting Infofilter, officially appointed by the Ministry of Economic Affairs for a five year period

  • Opt-in regime in The Netherlands
  • Legal register, mandatory use
  • Use is mandatory for telemarketing aimed at natural persons - consumers and certain SMEs
  • 7.570.389 registrations (February 2013)
  • Only natural persons can register (no companies)

 For more information, visit: www.bel-me-niet.nl

 Charges:

Dependent on the type of licence.  Fee is based on the number of records for EUR 1 539 - you have an upload licence for the entire year.

Consumers and companies contact:

Stichting Infofilter

P.O. Box 666

1000AR Amsterdam THE NETHERLANDS

Email:     info@infofilter.nl

Web:      www.infofilter.nl

Company contact details:

Stichting Infofilter

Mr. drs. P.S. van Buijtene

Managing Director

P.O. Box 24024

2490 AA The Hague THE NETHERLANDS

Tel:         +31 (0)70-3346728

Fax:         +31 (0)70-333218

Mob:      +31 (0)6-53865594

Email:     peter.van.buitene@infofilter.nl

Web:      www.infofilter.nl

 

DECEASED FILES (NATIONAAL OVERLEDENENREGISTER)

Operated by the Stichting Infofilter

  • List of people who have died recently
  • Self-regulatory
  • 887.679 registrations (February 2013)

 For more information, visit: www.infofilter.nl

 Charges:  Free of charge

Consumers and companies contact:

Stichting Infofilter

P.O. Box 666

1000AR Amsterdam THE NETHERLANDS

Email:     info@infofilter.nl

Web:      www.infofilter.nl

Company contact details:

Stichting Infofilter

Mr. drs. P.S. van Buijtene

Managing Director

P.O. Box 24024

2490 AA The Hague THE NETHERLANDS

Tel:         +31 (0)70-3346728

Fax:         +31 (0)70-333218

Mob:      +31 (0)6-53865594

Email:     peter.van.buitene@infofilter.nl

Web:      www.infofilter.nl

 

MARKET RESEARCH LIST

For people who do not want to be approached by telephone for market research purposes.

Operated by the Stichting Infofilter

  • Obligatory or non-obligatory, depending on the sector the company is working in
  • Nearly 185 000 registrations (March 2006)
  • Only natural persons can register (no companies)

 For more information, visit: www.infofilter.nl

 Charges:

EUR 1 500 or EUR 6 000 for all suppression files provided by Stichting Zelfregulering Dialogue Marketing (MPS, TPS, Mobile TPS, Market Research List, Deceased Files).  Special fee for small enterprises (EURO 495,-).

Consumers and companies contact:

Stichting Infofilter

P.O. Box 666

1000AR Amsterdam THE NETHERLANDS

Email:     info@infofilter.nl

Web:      www.infofilter.nl

Company contact details:

Stichting Infofilter

Mr. drs. P.S. van Buijtene

Managing Director

P.O. Box 24024

2490 AA The Hague THE NETHERLANDS

Tel:         +31 (0)70-3346728

Fax:         +31 (0)70-333218

Mob:      +31 (0)6-53865594

Email:     peter.van.buitene@infofilter.nl

Web:      www.infofilter.nl

DDMA - Dutch Dialogue Marketing Association

W.G. Plein 507/508

1054 SJ Amsterdam  THE NETHERLANDS

 

 

NEW ZEALAND

 LISTS AVAILABLE

  •  Name Removal Service

  NAME REMOVAL SERVICE (NRS)

A preference service that combines the MPS, TPS and FPS in New Zealand.  It was previously known as Name Removal Register and is operated by the Direct Marketing Association of New Zealand.

  •  Required by the Privacy Act
  • Only DMA members are required to use the service
  • Companies are required to clean their lists monthly or before every campaign
  • Aimed at consumers
  • Over 33 000 names registered (as of January 2006) and the service grows by about 200 names per month
  • For more information, please visit www.marketing.org.nz

 Charges:  Monthly subscription for an annual fee of $4 995 (+GST) for list brokers / Monthly subscription for an annual fee of $1 495 (+GST) for companies

Consumers contact:

Marketing Association Name Removal Service

P.O. Box 47681

Ponsonby, Auckland NEW ZEALAND

Tel:         +64 9 3617760

Email:     sharon@marketing.org.nz

Web:      www.marketing.org.nz/Resources/104

A consumer who wants to register with the NRS should send his or her name, address and telephone number to the Marketing Association by post or email.

Companies contact:           

Marketing Association of New Zealand

Tel.:  +64 800 347 328

Email:  sharon@marketing.org.nz

 

 NORWAY

 LISTS AVAILABLE

  1.  Mail Preference Service
  2. Telephone Robinson List
  3. Deceased File

Although the MPS and TPS are legal requirements in Norway, a company is allowed to contact a customer registered with the MPS or TPS for direct marketing purposes by mail or ‘phone if he or she is an existing company.

An existing company is defined as a person who has purchased a good/service from the company at least three times during the previous year.  However, contacting such a customer is allowed only if the customer is provided with an opt-out option.

 

MAIL PREFERENCE SERVICE

 Operated by the Central Marketing Exclusion Register (Brønnøysundregistrene)

  • Legal requirement (list cleaning required every three months) for B2C companies
  • Recommended for B2B companies
  • Both consumers and businesses can register
  • Opting in for communication from charities possible
  • Approx. 890 000 registrations (September 2007)

 For more information, visit: www.brreg.no

 Charges:

Daily subscription: kr.30 000/year (own register); kr.80 000/year (own and others’ registers)

Per order: kr.2 000/year (own register); kr.10 000/year (own and others’ registers)

Consumers contact:

Brønnøysundregistrene

Tel:         +47 75 00 75 03 (automatic)

+47 75 00 75 00 (central number)

Companies contact:

Brønnøysundregistrene

Tel.:        +47 75 00 75 00

Email:     info@brreg.nol

 

TELEPHONE PREFERENCE SERVICE

 Operated by the Central Marketing Exclusion Register (Brønnøysundregistrene)

  • Legal requirement (list cleaning required every three months) for B2C companies
  • Recommended for B2B companies
  • Both consumers and businesses can register
  • Opting in for communication from charities possible
  • Approx. 1 600 000 registrations on TPS

For more information, visit: www.brreg.no

 Charges:

Daily subscription: kr.30 000/year (own register); kr.80 000/year (own and others’ registers)

Per order: kr.2 000/year (own register); kr.10 000/year (own and others’ registers)

Consumers contact:

Brønnøysundregistrene

Tel.:        +48 22 696-57-64

Tel:         +47 75 00 75 03 (automatic)

+47 75 00 75 00 (central number)

Companies contact:

Brønnøysundregistrene

Tel.:        +47 75 00 75 00

Email:     info@brreg.nol

 

DECEASED FILE

 Operated by the Central Marketing Exclusion Register (Brønnøysundregistrene)

For more information, visit: www.brreg.no

 Charges:

Daily subscription: kr.30 000/year (own register); kr.80 000/year (own and others’ registers)

Per order: kr.2 000/year (own register); kr.10 000/year (own and others’ registers)

 Contact:

Brønnøysundregistrene

Tel.:        +47 75 00 75 00

Email:     info@brreg.nol

 

NORDMA - Norway Direct Marketing Association

Postboks 150

Oppsal. 0619 Oslo NORWAY

Email:   sekretariatet@nordma.no

Web:     www.nordma.no

 

 

POLAND

 LISTS AVAILABLE

  1.  Robinson Lists

ROBINSON LIST

 The Polish MPS has been available since 1996 and is operated by Stowarzyszenie Marketingu Bezposredniego (SMB), the Polish Direct Marketing Association.

  •  Required by the SMB Code of Ethics (SMB members are required to use the service)
  • About 450 registrations
  • Only individual persons can register with the service (not companies)

For more information, visit www.smb.pl

 Charges:  120 PLN/year

 Consumers and companies contact:

SMB - Polskie Stowarzyszenie Marketingu

  1. Wybieg 21

(wejście od ul. Słonecznej vis-à-vis nr 27/29)

00-788 Warsawa POLAND

Contact:  www.smb.pl/kontakt

Web:     www.smb.pl

 

PORTUGAL

There is a Mail Preference Service operated by the Portuguese DMA (AMD - Associaçäo Portuguesa De Marketing Directo).  This is the only and official Portuguese ‘Robinson List’ managed by AMD under a protocol of co-operation established with the Instituto do Consumidor.  The list is for consumers only, once the law excluded all the professional B2B.

  • It is a self-regulatory instrument and supported by the Portuguese legislation (Law 6/99)
  • Consumers can subscribe either to avoid mailings and telemarketing by personal operators, and in both situations the ‘opt-out’ principle is applied
  • For electronic commercial communications, automatic calls and commercial messages by fax, pre-consent is required
  •  

Contact:

AMD

Estrada de Quelez, 91

2794-100 Carnaxide PORTUGAL

Tel.:        +351 21 436 6727

Fax:         +351 21 436 7845

Email:     amdportugal@amd.pt

Web:      www.amd.pt

 

ROMANIA

Presently, a Robinson List is under preparation, but not in force.  However, list brokers as well as large list users often maintain company suppression lists.

 Contact:

The President

ARMAD - Asociatia Romana de Marketing Direct

Strada Nicolae Iorga nr. 13, Sector 1

Bucuresti, Cod Postal 010432

ROMANIA

Tel.:        +4021 305.41.00

Fax:         +4021 305.41.09

Email:   armad@armad.ro

Web:     www@armad.ro

 

 

RUSSIA

There are no preference services available in Russia.

Contact:

Russian Direct Marketing Association

P.O. Box 11

115054 Moscow RUSSIA

Tel.:        +7 495 232 34 00

Email:     contact@radm.ru

Web:      www.radm.ru

 

 SLOVENIA

 AVAILABLE LISTS

  1.   Robinson List

 ROBINSON LIST

 There is a Robinson List available in Slovenia.  On addressed mailings, Posta Slovenije keeps the service for their own and companies do not know of the filtering.  On unaddressed mailings, all distributors must use ‘label for unaddressed mailings’.

  •  8 000+ persons registered (2005)
  • 76 000 users have labels for unaddressed mailings
  • A Telephone Preference Service and a Mailing Preference Service are likely to be introduced in the future

For more information on the Robinson List, visit Posta Slovenije at www.posta.si

Contact:

ZDM - Združenje za direktni marketing Slovenije

Tabor 5a

1380 Cerknica

SLOVENIA

Email:   info@zdms.org

Web:     www.zdms.org

 

SPAIN

 AVAILABLE LISTS

  1. Robinson List
  2. Mailing Preference List

In the following cases, the prior and express consent of the consumer is required, and they also have to be previously informed about: The existence of a file or personal data processing operation, the purpose of collecting the data and the recipients of the information

  • The obligatory or voluntary nature of the reply to the questions put to them
  • The possibility of exercising rights of access, rectification, erasure and objection
  • The identity and address of the controller or of his representative, if any

The prior and express consent of the consumer is required:

  • To send him/her direct marketing communications by mail, except when the data are collected from public sources: telephone directories, promotional census, lists of professionals or media
  • To send him/her direct marketing communications by email, fax or SMS
  • To send him/her direct marketing communications by means of automatic or manual cold calling

  

ROBINSON SERVICE LIST

 Operated by the Federación de Comercio Electrónico y Márketing Directo (FECEMD), the Spanish Direct Marketing Association

  • Opt-out list for those who do not want to receive commercial communications by mail
  • Required by the FECEMD Code of Practice (FECEMD members are required to use the service)
  • Only natural persons can register with the list (not companies)
  • 37 000 names registered (December 2005)

For more information, visit www.fecemd.org

 

 MAILING PREFERENCE LIST

 Operated by the Federación de Comercio Electrónico y Márketing Directo (FECEMD), the Spanish Direct Marketing Association

  • Opt-out list for those who do not want to receive commercial communications by mail
  • Required by the FECEMD Code of Practice (FECEMD members are required to use the service)
  • 900 names registered (December 2005)
  • Only natural persons can register with the list (not companies)

For more information, visit www.fecemd.org

 Charges for both lists:

Non-member companies who want to buy the list have to pay 475€ plus 16% VAT; the service is free for FECEMD members.

Consumers and companies contact:

FECEMD

Avenida Diagonal 437, 5⁰, la

08036 – Barcelona SPAIN

Tel.:        +34 9 3240 4070

Web:      www.fecemd.org

 

GONE AWAY AND DECEASED FILES

For information on other suppression files, including gone away files and a deceased file, go to www.schober.es (gone away files) or www.pdm.es (deceased file; B2C gone away).

 

SWEDEN

 LISTS AVAILABLE

  1. NIX-Telefon (TPS)
  2. NIX-Adresserat (MPS)

  NIX-TELEFON

 The Swedish TPS was launched in October 1999

  • Administered by the Swedish Direct Marketing Association (SWEDMA) and operated by SchlumbergerSema InfoData AB
  • A legal requirement under ‘Marknadasfõringslagen’ (with some exceptions) for all companies to use the service
  • Companies are required to clean their lists at least every third month and before the start of a campaign
  • Only consumers can register
  • 1 589 000 telephone numbers registered (approximately half of all land lines)

For more information, visit www.nix.nu

 Charges:

The charges for companies consist of a monthly subscription fee (150 SEK/month) and individual charges for every telephone number checked.  The charge for one number checked is generally 0.13 SEK whether or not it is in the register.  There are no charges for consumers.

Consumers contact:

Tel.:        +46 20 27 70 00

Email:     info@nix.nu

Web:      www.nix.nu

Companies contact:

SWEDMA - Swedish Direct Marketing Association

Linnégatan 9-11

Box 5185, 102 44 Stockholm

SWEDEN

Tel.:        +46 20 27 70 00

Contact:     swedma.se/kontakt

Web:      www.swedma.se

 

NIX-ADRESSERAT (MPS)

Administered by the Swedish Direct Marketing Associaition (SWEDMA)

  • a legal requirement (under Marknadasfõringslagen) for all companies to use the service
  • companies are required to clean their lists at least every third month or before the start of a campaign
  • number of registrations: 118 000
  • only consumers can register

For more information visit:  www.swedma.se

 

Charges:
License fees:  Costs vary from 29 000 SEK to 46 000 SEK depending on service.  VAT will be added.  If a contract is signed in the second half of a calendar year, a 50% discount is given.  The prices are the same regardless of the size of the register.

 

Contact:

SWEDMA

P: Box 5135

SE 102 44

Stockholm SWEDEN

SWITZERLAND

SDV - Scweizer Direkmarketing Verband

Postfach 616

8501 Frauenfeld SWITZERLAND

For parcel delivery: c/o MS Mail Service AG

Fürstenlandstrasse 35

9014 St. Gallen SWITZERLAND

Contact:               info@sdv-asmd.ch

Web:                     http://sdv-dialogmarketing.ch/

TURKEY

DPID -Turkish Direct Marketing Association

Mevlüt Pehlivan Cad. Vefa Bayiri Sok.  Şişik Han No: 22 Kat: 5

Contact:               dpid@dpid.org.tr

Web:                     hwww.dpid.org.tr/english/hakkimizda.htm

 

 

 

UNITED KINGDOM

 AVAILABLE LISTS:

 

  1.  Mail Preference Service
  2. Telephone Preference Service
  3. Corporate Telephone Preference Service
  4. Facsimile Preference Service
  5. E-mail Preference Service
  6. Baby Mail Preference Service
  7. The National Change of Address File
  8. National Suppression File
  9. The Bereavement Register
  10. The Bereavement Register Call Guardian
  11. The Deceased Register
  12. Mortascreen
  13. Gone Away Suppression File
  14. Business Suppression File
  15. Business Charges File
  16. Halo
  17. Disconnect
  18. Xpression
  19. Universal Suppression Service
  20. Purity
  21. Absolute Movers

Under Government legislation introduced on 1st May 1999 and later replaced on 11th December 2003 by the Privacy and Electronic Communications (EC Directive) Regulations 2003, it is unlawful to make unsolicited direct marketing calls to individuals who have indicated that they do not wish to receive such calls.

Under Government legislation introduced on 1st May 1999 and later replaced on 11th December 2003 by the Privacy and Electronic Communications (EC Directive) Regulations 2003, it is unlawful for a company to fax unsolicited sales and marketing communications to an individual without his/her prior permission.

Laws restricting sending unsolicited SMS: Since 11 December 2003 it has been unlawful to send an unsolicited SMS marketing message to an individual in the UK. If you would like to complain about the receipt of such a message please contact the Office of the Information Commissioner (mail@ico.gsi.gov.uk). If the message contains a premium rate number contact the Independent Committee for the Supervision of Standards of Telephone Information Services, ICSTIS (www.icstis.org.uk).

Contact:

The DMA (UK) - The Direct Marketing Associaition

DMA House, 70 Margaret Street

London W l W 8SS UNITED KINGDOM

Contact:               dma@dma.org.uk

Web:                     www.dma.org.uk

 

MAIL PREFERENCE SERVICE (MPS)

The UK MPS, which is operated by the UK DMA, is a list of individual’s names and addresses who would prefer not to receive unsolicited, addressed direct mail.

  •  The use of MPS is a condition of UK DMA’s Direct Marketing Code of Practice (DMA members are required to use the service) and the British Codes of Advertising, Sales Promotion and Direct Marketing.
  • The service should be used against prospect lists; there is no requirement to use it against customer lists.
  • As of September 2007, the MPS file is released at an individual level and not on a household level – known as MPS Personal. An individual can register themselves onto MPS and other members of that household who wish to continue to receive unsolicited direct mail can continue do so.
  • The MPS service contains a mix of the names of individuals who have died, surnames of former residents and surnames of families who do not want to receive mail.
  • 3 511 189 registrations (September2007).
  • the UK MPS is updated monthly (website) or every two months (CD)
  • Only natural persons can register (not companies).

For more information, please visit www.mpsonline.org.uk/mpsr

Charges:

The MPS Subscription is renewable on an annual basis, and the current annual fee is £650 (September 2007).  To receive a one-off file the price is £170. The fee to receive a partial one-off download of up to 50% of the full file is £50. (All the above charges are subject to VAT and p&p.)

 Consumers contact:

Web:     www.mpsonline.org.uk

Tel.:       +44 (0) 845 7034 599

Companies contact:

Web:     www.mpsonline.org.uk

Tel:         +44 (0) 20 72 91 33 27

 

TELEPHONE PREFERENCE SERVICE (TPS)

  •  The TPS is operated by the UK DMA
  • The UK TPS is for consumers and since June 2004 also companies
  • 14 794 081 consumer registrations (September 2007)
  • The TPS is a legal obligation and should be used against both customer lists and prospect lists. It is an offence to make an unsolicited call to a number that has been on the TPS for 28 days or more.

For more information, please visit www.tpsonline.org.uk

 Charges: (to be loaded)

  •  All costs shown reflect data taken via the website. To receive the data via CD-Rom (Full Licence Only) there will be an additional charge for postage and packing.

Consumers contact:  www.tpsonline.org.uk       Tel. + 44 845 07 00 707

Companies contact:  http://corporate.tpsonline.org.uk    Tel. + 44 20 72 91 33 26

 

CORPORATE TELEPHONE PREFERENCE SERVICE (CTPS)

  • As of 25 June 2004, corporate subscribers have been able to register telephone numbers on which they do not wish to receive unsolicited direct marketing calls.
  • Legal requirement under The Privacy and Electronic Communications (EC Directive)(Amendment) Regulations 2004
  • Those eligible for registration include corporate bodies such as limited companies un the UK, limited liability partnerships in England, Wales, and Northern Ireland or any partnership in Scotland, as well as departments and agencies, hospitals, Public Limited Companies and other public bodies.
  • Operated by UK DMA
  • 1 160 214 registrations (September 2007)

For more information visit www.tpsonline.org.uk/ctps/what/

Charges: (To be loaded)

*Percentages are calculated by the number of registrations within the NND codes to be contacted against the total number of registrations in the file at the time of application, For more information, please visit http://corporate.mpsonline.org.uk/CTPSC/html/Cost.asp

Contact:  http://corporate.tpsonline.org.uk     Tel: + 44 20 72 91 33 26

 

FACSIMILE PREFERENCE SERVICE (FPS)

Operated by the UK DMA

  • Under Government legislation introduced 1 May 1999, it is unlawful to send an individual an unsolicited sales and marketing fax without prior permission.
  • The FPS is primarily aimed at corporate businesses, but individuals may also register their fax number if they wish.
  • 1924817 registrations (September 2007)

For more information visit www.fpsonline.org.uk

Charges: (To be loaded)

 *Percentages are calculated by the number of registrations within the NND codes to be contacted against the total number of registrations in the file at the time of application.

Consumers contact:  www.tsponline.org.uk/fps/   Tel. + 44 20 72 91 33 26

 

E-MAIL PREFERENCE SERVICE (E-MPS)

British consumers can register with the first e-MPS global service set up by the US DMA.

Individuals can register free of charge by providing their email address and opting out of one or all three categories: business to consumers, business to business or all unsolicited commercial emails.

Operated by the US DMA

  • needed only for campaigns outside the European Union as unsolicited e-mails
  • can only be sent to addresses that have opted in to receiving then under the EU legislation
  • any e-mail address can be registered
  • www.dmaconsumers.org/emps.html

Charges:

  • Annual Subscription for Monthly updates: $1,800 (Available on CD or as a download.)
  • Annual Subscription for Weekly updates: $5,200 (Available only as a download.)
  • The Annual subscription for the e-MPS Cleaning Service is $600

Consumers and companies contact:  www.dmaconsumers.org

Companies contact:

Interactive Marketing Solutions

777 Summer Street

Suite 502

Stamford, CT 06901 USA

Tel:         + 1 203 657 2762

Web:     http://preference.the-dma.org/index.shtml

 

BABY MAIL PREFERENCE SERVICE (BMPS)

Baby MPS, a service available since May 2002, enables parents who have suffered the loss of a baby in the first weeks of life to register their wish not to receive baby related mailings.

Operated by the UK DMA

  • Not a legal requirement but required by the UK DMA Code of Practice (DMA members must apply these files to their lists).
  • 11 326 registrants (September 2007)

For more information visit:    http://mpsonline.org.uk/bmpsr/

Charges:  Unlimited access for one year - £300 + VAT

Consumers contact:  http://mpsonline.org.uk/bmpsr/   Tel.: + 44 20 72 91 33 10

Registration forms may also be available at doctors’ surgeries, and maternity & gynaecological units.

Companies contact:  www.mpsonline.org.uk/BMPSR/HTML/  Tel: +44 (0) 20 72 91 33 27

 

THE NATIONAL CHARGE OF ADDRESS FILE (NCOA)

NCOA data is made up from only those customers who have not ticked the opt-out boxes and have thus given The Royal Mail permission to pass on their information to selected companies and other organisations.

  • In September 2007, the file contained 17 440 203 records, and the file is growing at a rate of approximately 100,000 names a month.
  • Compiled by The Royal Mail, and marketed by licensed NCOA bureaus
  • Not legally required

For further information, visit www.ncoa.co.uk

Charges:

There are several licensed NCOA bureaus such as www.acxiom.co.uk, and each of them has independently decided upon the charges. For more information on charges, contact the Data Processing Company at www.ncoa.co.uk or Acxiom at www.acxiom.co.uk

 Contact:

Royal Mail Group plc

148 Old Street

London

EC1V 9HQ

United Kingdom

Web:  www.royalmailgroup.com

 

NATIONAL SUPPRESSION FILE (NSF)

Combines various data from the consortium members and can be divided into four key data sets including gone aways, postal returns, notification, and electoral roll changes. Includes both GAS and the NCOA (see above).

  • launched by the UK DMA, managed by Astron, and marketed by the REaD Group, the NSF consortium also includes The Royal Mail, TRI Direct and Acxiom
  • not legally required
  • For more information, please visit www.readgroup.co.uk

Charges:

Clients are able to use NSF to remove gone-aways and deceased people from their mailing files by using a data processing bureau. The bureau checks the file against the NFS and pays a royalty to the NSF for each match found.

If the client is a member of the DMA then the royalty is £0.17 per match found, for non-members it is £0.22 per match. The bureau will then most likely add a commission cost on top of this (around £0.05 per match – though this is entirely at their discretion).

However, clients can also choose to license the NSF on an annual basis. This cost is based purely on their mailing volume and allows their database to be flagged with the gone-away records. This is an annual fee and involves no further per match costs. For more information on the charges, contact the REaD Group (see below).

Contact:

REaD Group

Tel. + 44 1732 460 000

E-mail:   sales@readgroup.co.uk

Web:   www.readgroup.co.uk

 

THE BEREAVEMENT REGISTER (TBR)

Launched in February 2000 as a service designed to remove the names and addresses of people who have died from databases and mailing files.

  • 2 708 531 records; 96% coverage of deaths in the UK
  • Updated daily and released monthly
  • All records verified for integrity
  • managed by the REaD Group
  • www.the-bereavement-register.com/uk/

Contact:

  The REaD Group (UK) Ltd,

Blighs Road, Sevenoaks

Kent TN131DA

Tel: + 44 1 732 460000

E-mail: enquiries@thebereavementregister.org.uk

 

THE BEREAVEMENT REGISTER CALL GUARDIAN

The Bereavement Register – Call Guardian is not a DMA service. It is a system preventing direct marketing calls to people who have recently lost their relatives. Calls are prevented by simply blocking the number at the special telephone exchange used by marketing companies subscribing to this service, so there will be no effect on personal calls.

  • operated by the REaD Group (UK) Ltd
  • not a legal requirement

There will be around 30,000 names available for suppression purposes at any one time, because people are asked how long they would like to have their phone number suppressed (3, 6 or 12 months) and therefore different numbers will continuously be added to and removed from the file.

For more information, please visit http://www.the-bereavement-register.com/uk/

Charges:         Contact The Bereavement Register for information on charges:

Contact:

 The Bereavement Register

Freepost SEA8240

Sevenoaks

TN13 1YR

United Kingdom

Tel: + 44 870 600 7222

 

THE DECEASED REGISTER

The Deceased Register covers all of the UK- i.e. including Northern Ireland. Around 640,000 people die each year in the UK, and industry estimates that £55m is wasted annually on sending mail to the deceased.

  • operated by Active Media Limited (they are a member of the UK Direct Marketing Association)
  • not legally required

Charges:  Contact Active Media Ltd for information on charges.

Contact:

Active Media Ltd

St Peter’s House

Gower Street

Derby DE1 1SB

United Kingdom

Tel. + 44 1332 222700

Fax: + 44 1332 294609

E-mail: d.reg@activemedia.ltd.uk

 

MORTASCREEN (DECEASED FILE)

A deceased file available in the UK archived by Smee and Ford. It is the biggest suppression file of its kind in Europe, and every month approximately 40,000 new names are added to the file.

 

GONE AWAY SUPPRESSION FILE (GAS)

Gas is also available as one ingredient in the National Suppression File (NSF).

  • 33 403 041 registrations (September 2007)
  • 11 million records updated every quarter
  • Operated by the REaD Group (UK) Ltd, www.readgroup.co.uk, and available through a number of Bureaus including www.acxiom.co.uk
  • not legally required.

Charges:

  1. Cold/Prospect Screening: 20 pence per Gone Away identified
  2. Database Cleaning: 12-month renewable licences available, for attaching flags to your database. Please contact the REaD Group (UK) Ltd for more information.

Contact:

REaD Group

Tel. + 44 1732 460 000

E-mail: sales@readgroup.co.uk

Web: www.readgroup.co.uk

 

BSF (BUSINESS SUPPRESSION FILE)

File compromised from the REaD Group’s consumer and SoHo data plus verified gone aways from Market Location and Experian to create a file of over eight million companies and individuals.

  • enable all UK company changes to be tracked and does not rely on postal returns or profiling
  • Number of registrations: 10 428 835 (September 2007)
  • not a legal requirement
  • the database receives up to 10,000 redirection notices and 4,000 postcode changes every month.

Charges:

  • Bureau Service: 30p per match-one-off clean with no flags
  • 60p per match-one-off clean with suppression flags usable for 12 months
  • User Licence: 12 month renewable licences available.

These are calculated individually for each client based on database size and a rate of 60p per match. Licenses allow unlimited frequency of use and the provision of full descriptive suppression flags.

Contact:

 Tel:        01732 451100

Email:  info@trgstrata.co.uk

BUSINESS CHANGES FILE (BCF)

Built from the Royal Mail’s business redirection service, the file captured 30,000 new records each month of companies that have moved premises or ceased trading.

  • incorporates verified change information from a number of third party suppliers
  • database receives up to 10,000 redirection notices and 4,000 postcode changes every month
  • 4 053 055 registrations (September 2007)
  • not a legal requirement

 

HALO

Halo addresses the requirement for the effective and early detection of deceased identity fraud using information derived from a number of sources, including Government records and the probate systems of England, Wales & Scotland.

The file contains details of deceased individuals dating back to 1989 and receives over 40,000 new records each month. All records are assigned a confidence rating from1-10 based on the level of verification available for each entry.

  •  5 760 923 registrations (September 2007)
  • not a legal requirement

 

DISCONNECT

  • by Equifax
  • Updated daily and supplied monthly,
  • 35 3358 650 registered (September 2007)
  • contains three types of suppression lists; gone aways, deceased and complaints.
  • not a legal requirement

 

XPRESSION

Xpression, formerly known as The National Suppression File, is made up of data from a consortium of industry leaders: The REaD group, Royal Mail, Tri-Direct and Acxiom. The data consists of notifications (confirmed gone aways) and postal returns (assumed gone aways).

Xpression can be used to clean both databases and mailing files. Xpression is available from the REaD Group.

  • not a legal requirement
  • 9.6 million registrations(September 2007)

 

UNIVERSAL SUPPRESSION SERVICE

Operates on the principle that the more times gone away information has been captured, the greater the probability that it is truly gone away.

  • managed by Royal Mail and offers a continuing programme of data management.
  • data sources include both NCOA records and postal returns from commercial partners.
  • 31 207 833 registrations (September 2007)
  • not legally required

    

 USA

LISTS AVAILABLE

  1. Mail Preference Service
  2. The DMA Telephone Preference Services
  3. Federal Do Not Call Registry
  4. DMA E-mail Preference Service
  5. Deceased Do Not Contact List
  6. Foreign Mail Preference Service

Fax marketing as well as marketing by SMS and cell phone requires prior consent in the U.S.

Using the Preference Services is a condition of the US DMA membership, and is required by the DMA’s ethics guidelines.

The US DMA charges consumers $1 by credit card for online registration to provide accountability to prevent fraud and to prevent persons from automatically downloading excessive files on the services.

MAIL PREFERENCE SERVICE

The use of the MPS file by companies that market to consumers is required by the DMA’s ethics guidelines and is a condition of DMA membership.

MPS is a residential file of consumer wishing not to receive promotional mail at home. The individual’s name and address remains on the file for 3 years.

Beginning in October 2007, subscribing companies must use MPS every month, and not ever quarter, as required before.

For more information, please visit: http://preference.the-dma.org (for marketers) and www.dma.org (for consumers)

Consumers contact:

If consumers wish to register by mail, write to:

Mail Preference Service

Direct Marketing Association

PO Box 643

Carmel, NY 10512

USA

Send name + address and $1 check. To register online: visit www.-dma.org and click on “remove my name from mailing lists” button at upper right.

Companies contact:

Interactive Marketing Solutions

777 Summer Street

Suite 502

Stamford, CT 06901

USA

Tel:        +1 203 657 2762

Web:    www.preference.the-dma.org

Charges:

The annual price for a monthly subscription is $1000 and there is a $50 monthly fee for shipping CDs out of the country. Files can be downloaded at no additional cost.

 

THE DMA TELEPHONE PREFERENCE SERVICE

As of 1st November, 2006, the US DMA discontinued all mail and most web-based consumer registrations for TPS. Consumers are directed to the Federal Trade Commission’s DNC Registry instead.

Further information on how to obtain other state do-not-call lists is available at State Do Not Call Laws. Further information on how to obtain the FTC list is available from the FTC at http://telemarketing.donotcall.gov/ or http://www.ftc.gov

TPS will continue to include current consumer registrations for the states of Pennsylvania, Maine and Wyoming as it is necessary to remain in compliance with state mandated do-not-call requirements for the Commonwealth of these states (these states use TPS instead of the Federal Do Not Call list).

Residents of all other states will have to use the federal government’s National Do Not Call Registry. For more information, please visit www.donotcall.gov

For more information visit http://preference.the-dma.org (for marketers)

 

FEDERAL DO NOT CALL REGISTRY

National Do Not Call list operated by the Federal Trade Commission (FTC), the primary consumer protection agency in the U.S. The service is not part of the US DMA.

  • most states that had their own Do Not Call lists has transferred numbers to this national registry
  • 140 million phone numbers registered (September 2007)
  • legal requirement for most telemarketers
  • consumers must register from the telephone numbers they want to be registered.
  • registration will last 5 years
  • mobile/cell phones are not covered.

Consumers contact:  For information visit: https://www.donotcall.gov/FAQ/FAQConsumersNew.aspx

For registration:

Register online at www.donotcall.gov or call 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register.

Companies contact:  

Web:     www.donotcall.gov/FAQ/FAQBusiness.aspx https://telemarketing.donotcall.gov

Charges:  Contact the Registry directly for information on prices. For more information, visit: www.donotcall.gov

 

DMA E-MAIL PREFERENCE SERVICE

Email preference service consists of email addresses from consumers who have contacted the US  DMA and registered  to the service in order to reduce the amount of unsolicited commercial e-mail.

  • all US DMA members who wish to send unsolicited commercial e-mail must purge their prospect e-mail lists of the individuals who have registered with e-MPS. It is a requirement for all DMA members under the Privacy Promise.
  • contains approximately 600,000 email addresses (September, 2007)
  • any e-mail address can be registered. Domains may also be registered by owner
  • only DMA members can subscribe to the service, but non-DMA members are eligible for a subscription to the E-MPS Cleaning Service (nominally priced online service which cleans prospect list against the DMA’s EMPS file).

Charges:                  12 Month subscription:

  • Cleaning Service: $600
  • Monthly E-MPS $1,800
  • Weekly E-MPS $5,000
  • Optional: surcharge for shipping CD out of the U.S.: $600

Companies contact:

Interactive Marketing Solutions

777 Summer Street

Suite 502

Stamford, CT 06901

USA

Tel:        + 1 203 657 2762

Web: http://preference.the-dma.org/index.shtml

For more information visit http://preference.the-dma.org (for marketers) and www.the-dma.org and click on “information for consumers” button at upper right (for consumers; registration is only online).

 

DECEASED DO NOT CONTACT LIST (DDNC)

The Deceased Do Not Contact List (DDNC) is a consumer service instituted in October 2005, sponsored by the Direct Marketing Association (DMA).

  • a new, updated list is distributed monthly – there are approximately 30,000 deceased individuals on the list.
  • the former contact information for deceased individuals is entered into the Mail, Telephone and E-mail Preference Services
  • is also offered as a Stand-Alone file so that marketers can suppress them from marketing lists.
  • the files are available on-line for downloading (an email will be sent to the subscriber each month as the files become available) or on CD (for a small surcharge).

Charges:  The price for an annual subscription is $300 for marketers and $500 for service bureaus.

Consumers and business contact:

Information on the new Deceased Do Not Contact file can be found at:

https://preference.the-dma.org/products/ddncsubscription.shtml  (for businesses) and www.the-dma.org (for consumers, click on “information for consumers” button).

For registration:

Registration online at: https://preference.the-dma.org/subscribe.php (for businesses)

Register online at: www.the-dma.org  (for consumers, click on “information for consumers”button).

 

FOREIGN MAIL PREFERENCE SERVICE (FMPS)

FMPS purges international mailing lists of consumers who want to receive less advertising mail at home.

Foreign Mail Preference Service file contains names and addresses of consumers from either

The UK, Belgium or Germany who do not wish to receive promotional mail at home.

Individuals register by sending their name and home address to the appropriate consumer organization in their country.

Each country provides the US DMA with their list of consumer names and addresses for distribution.

Contact:

Interactive Marketing Solutions,

777 Summer Street, Suite 502,

Stamford, CT 06901

Tel:        + 1 203 657 2762

Web:     http://preference.the-dma.org/index.shtml


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